creepindeth04
Moderator
Dart said:Because the backbone of a successful business is having good customer service. And unfortunately Amazon.com has a problem in this area. I did a search once to see where I could get a decent deal on a GBC. Amazon had used ones for $9.99. I though, cool. But the web site that was listing for Amazon also had a link to their customer feedback section. They had very few positive remarks. And they had mountains of negative. Mainly with their shipping. They are not prompt most of the time. Some complaints had to do with their "free shipping." Either they charged you on the final invoice for shipping, or they waited to send orders when they felt like it. Often waiting as much as 30 days.
I personally ordered a DVD once from Amazon. I didn't have any problems. But it seems that I was the exception to the norm.
I havent had problems either. Mostly CD's. They all arrived on time and didnt charge me for shipping.